Privacy Policy

At M/S Gagandeep Tours & Travels (formerly Gagandeep Chandigarh Taxi Services), we value the trust our customers place in us when arranging their journeys. We collect only the details needed to handle your travel requests, manage bookings and deliver our taxi services efficiently.

This Privacy Policy explains how we handle information collected through our website, phone calls, WhatsApp messages, emails and other customer communications.

Information We Receive From Customers

When you contact us for taxi services or make a travel enquiry, we may receive details such as:

  • Customer name.
  • Contact number.
  • Email address.
  • Pickup and destination details.
  • Travel date and journey requirements.
  • Any additional information provided to help us arrange your trip.

This information helps us understand your travel needs and provide the correct service.

Website Information

When visitors browse our website, certain non-personal information may be recorded automatically. This may include:

  • Browser details.
  • Device information.
  • General website activity.
  • Pages viewed during your visit.
  • Technical information used to improve website performance.

This information helps us maintain a better website experience and identify areas where improvements can be made.

Use of Customer Information

Customer details are used for activities such as:

  • Managing taxi bookings and travel enquiries.
  • Confirming journey arrangements.
  • Communicating important updates about your service.
  • Responding to questions and requests.
  • Improving our customer support and service quality.
  • Maintaining necessary business records.

Customer details are used only for managing your enquiries, bookings and travel requirements related to our taxi services.

Keeping Your Information Safe

We take suitable precautions to protect customer information from unauthorised use, loss or access.

Only team members or service partners who require information to complete a booking or support our operations may access relevant details.

Although we follow appropriate security practices, information sent through online channels cannot be guaranteed to have complete protection.

When Information May Be Shared

Customer information remains private and is not sold or provided to third parties for marketing purposes.

In certain situations, information may need to be shared, such as:

  • With drivers or team members involved in completing your booking.
  • With technical providers who help us operate our website or communication services.
  • When we are required to share information to comply with applicable laws, regulations or official requests.

Cookies and Website Usage

Our website may use cookies to enhance user experience, support website features and help us understand how visitors use our pages. Cookies help us improve website performance, analyse visitor activity and enhance the overall user experience.

You can control your cookie preferences at any time by changing the settings in your web browser.

Cookies allow us to:

  • Improve website loading and performance.
  • Understand which pages are useful to visitors.
  • Make improvements to website features.

Analytics and External Services

We may use website measurement tools, including Google Analytics or similar services, to understand general visitor activity and improve our online presence.

Our website may also include features from external providers, including:

  • Google Maps for location information.
  • WhatsApp for customer communication.
  • Social media platforms.
  • Other online tools that support website functionality.

External services may collect or process information according to their own privacy policies and terms. We recommend reviewing their policies for further details.

How Long We Keep Information

We retain customer details only for the period required to manage bookings, provide support, maintain business records and meet any legal requirements.

When information is no longer required, it is securely deleted or retained only where necessary for legal and business purposes.

Your Information Requests

If you have any questions about the information we collect, wish to update your details or need clarification about how your data is used, please get in touch with us.

Where applicable, we will assist with requests relating to your personal information.

Updates to This Policy

Our Privacy Policy may be changed from time to time due to updates in our services, website features or privacy requirements.

Any changes will be added to this page along with the latest revision date.

Contact Details

If you have any queries about this Privacy Policy or how we manage customer information, please contact us using the details below:

M/S Gagandeep Tours & Travels
(formerly Gagandeep Chandigarh Taxi Services)

Address:
#122, Palsora, Sector 55, Chandigarh – 160055

Phone:
+91 73553 39955

Email:
gagandeeptaxiservices@gmail.com

Website:
https://www.chandigarhtaxiservices.co.in/

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